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Awareness Creations & Resource Mobilization Level III

Course

Applying 5S Procedures

Overview

Develop understanding of quality system Sort needed items from unneeded Set workplace in order Shine work area Standardize activities Sustain 5S system

Requirements

nothing

Course

Receiving and Responding to Workplace Communication

Overview

Confirm requirements of client Obtain required peripherals Connect hardware peripherals Connect workstation to the internet

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Peripherals

Overview

Start the computer Access basic system information Navigate and Manipulate desktop environment Organize basic directory/ folder structure and files Organize files for user and/or organization requirements Print information Operate application software

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Operating Personal Computer

Overview

Determine software and upgrade requirements Obtain software or software upgrade Install or upgrade software

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Installing Software Application

Overview

Ensure user accounts are controlled Detect and remove destructive software Identify and take action to stop spam

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Protecting Application or System Software

Overview

Document and update inventory Store technical documentation

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Maintaining Inventories of Equipment, Software and Documentation

Overview

Document and update inventory Store technical documentation

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Recording Client Support Requirements

Overview

Log requests for support Prioritize support requests with appropriate personnel

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Applying Quality Standards

Overview

Assess own work Assess quality of received articles Record information Study causes of quality deviations Complete documentation

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Working with Others

Overview

Develop effective workplace relationship Contribute to work group activities

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Demonstrating Work Values

Overview

Define the purpose of work Apply work values/ethics Deal with ethical problems Maintain integrity of conduct in the workplace

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Developing Understanding of Entrepreneurship

Overview

Describe and explain the principles, concept and scope of entrepreneurship Discuss how to become entrepreneur Discuss how to organize an enterprise Discuss how to operate an enterprise Develop one?s own business plan

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